14-Day Money-Back Guarantee. Start deploying your project now!
14-Day Money-Back Guarantee. Start deploying your project now!
This document includes the privacy policy that apply to the use of the services and products available through wdes Ltd.
BasicCloud is a trade name of Met Pit & Co B.V.
The most important points from the general terms and conditions are listed below. This abbreviated view is intended to facilitate the user. The full file of all terms and conditions can be found here. This complete file of terms and conditions is leading and no rights can be derived from this brief explanation.
By agreeing to these terms and conditions, the customer grants permission to BasicCloud to automatically bill periodic invoices from the payment method provided by the customer. It is the customer’s responsibility to ensure there are sufficient funds available on the provided payment method on the invoice date to cover any charges.
BasicCloud collects the annual fee for your packages in advance. One year after registration you will receive a new invoice from us by email. You can also find it in My Account in the portal.
If you use our PaaS platform then you pay dynamically and payment is based on a pre-purchased credit. In your dashboard you can see what your current balance is. It is updated every hour.
Customers can revoke their consent for automatic billing in two ways:
a. Through the customer portal by adjusting the relevant settings.
b. By contacting our customer support at mail@basiccloud.nl.
Revoking consent will not affect previous transactions.
Sending large amounts of unsolicited e-mail (spamming) via the BasicCloud servers is not allowed. If we notice that a customer is violating any of the above rules, BasicCloud has the right to remove the site from the Internet immediately.
In the event of a breach of the general rules regarding sending spam or engaging in other illegal activities, the user agrees to reimburse all costs incurred in resolving the issues caused, including but not limited to administrative costs, legal expenses, and costs associated with repairing any damage to systems or reputation of BasicCloud. These costs will be charged by BasicCloud to the user and shall be paid within a reasonable period.”
BasicCloud PaaS platform offers a 14-day money-back guarantee, beginning from the date of the initial purchase, for any new customers who are not completely satisfied with our services.
To request a refund, customers must contact our support team within the 14-day period, detailing the reasons for their dissatisfaction. Requests received after the 14-day window will not be eligible for the refund.
The 14-day money-back guarantee is designed to protect customers from dissatisfaction with our platform’s primary services. It does not cover ancillary or third-party services, domain registrations, or any other fees associated with the use of the platform that are non-refundable.
Any user found abusing our platform, whether through violation of our Acceptable Use Policy, attempting to exploit our systems, malicious activities, or any other activity deemed harmful to the platform or other users, will be exempted from the 14-day money-back guarantee. In such cases, BasicCloud PaaS reserves the right to refuse or revoke the refund.
Once the refund request is approved, the refund will be processed within 1 week. The refunded amount will be credited back to the original payment method.
BasicCloud PaaS reserves the right to the final decision regarding the approval or denial of refund requests.
We may, at any time and without notice, modify this agreement. It is the responsibility of the customer to review this agreement regularly. Continued use of our platform after any such changes will constitute your consent to such changes.
For any queries related to this guarantee, please contact our support team at mail[@]basiccloud.nl .
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