Terms And Conditions

General Terms and Conditions

This document includes the privacy policy that apply to the use of the services and products available through wdes Ltd.

General Terms

General Terms and Conditions

BasicCloud is a trade name of Met Pit & Co B.V.

The most important points from the general terms and conditions are listed below. This abbreviated view is intended to facilitate the user. The full file of all terms and conditions can be found here. This complete file of terms and conditions is leading and no rights can be derived from this brief explanation.

Prices excluding VAT

We are primarily there for businesses. That’s why we always communicate prices excluding VAT per year. Kind of easy if you were planning on deducting the VAT anyway. Not a business? No problem. Of course, in the shopping cart, you will see the total overview in which the VAT and the price including VAT are clearly stated.

Automatic Billing

By agreeing to these terms and conditions, the customer grants permission to BasicCloud to automatically bill periodic invoices from the payment method provided by the customer. It is the customer’s responsibility to ensure there are sufficient funds available on the provided payment method on the invoice date to cover any charges.

BasicCloud collects the annual fee for your packages in advance. One year after registration you will receive a new invoice from us by email. You can also find it in My Account in the portal.

If you use our PaaS platform then you pay dynamically and payment is based on a pre-purchased credit. In your dashboard you can see what your current balance is. It is updated every hour.

Revocation of Consent

Customers can revoke their consent for automatic billing in two ways:
a. Through the customer portal by adjusting the relevant settings.
b. By contacting our customer support at mail@basiccloud.nl.

Revoking consent will not affect previous transactions.

Illegal Activities

BasicCloud gives you access to our servers to put your website on the Internet. Your website must be set up in such a way that others cannot use it for hacking activities, DDoS attacks, or other infringement on BasicCloud’s servers or those of others. You may not use your access to the servers or allow others to use it to break into BasicCloud’s servers.

Misuse of the servers

The website content you post must conform to general societal standards. Porn websites and websites that incite readers to illegal activities are not allowed at BasicCloud. BasicCloud has the right to determine whether a website is acceptable or not. If this is the case, then BasicCloud may take your website offline. If we suspect criminal acts, we may also inform the authorities and provide relevant data if necessary.

Spam not allowed

Sending large amounts of unsolicited e-mail (spamming) via the BasicCloud servers is not allowed. If we notice that a customer is violating any of the above rules, BasicCloud has the right to remove the site from the Internet immediately.

Data Traffic

BasicCloud offers its customers unlimited data traffic with certain packages based on ‘fair use policy’. This means that the data traffic is more or less the same as the average data traffic of other websites. If a website causes this average to be greatly exceeded, you will receive a warning. We may take action on this and charge a surcharge for the overage.

Liability and force majeure

At BasicCloud, we are 100% committed, but there may be times when something happens that is beyond our control. For example, BasicCloud works with external parties and in some cases the solution to a problem is beyond our control. If BasicCloud does incur liability and compensation is required, this will be up to the annual subscription value with a maximum of € 500.00. This maximum applies if the insurer does not or cannot pay out.

Cancellation

A cancellation of a domain name must be received by us no later than one month before the domain name expires. The date the domain name expires can be found in the overview of domains in My Account. In My Account you can cancel the domain name. To do so, click on the ‘Cancel’ button for the domain name in question. The registered owner will then receive an email with a cancellation code. Once the code is entered in My Account you will receive another confirmation of the cancellation with the effective date. There it also says until when you can cancel the cancellation.

Customer data

BasicCloud will never sell, rent, or use customer data made available to it for spamming purposes. We do have to meet the requirements of organizations that register and manage domain names. For .nl for example, this is SIDN, which requires that each domain name is provided with accurate personal data. We have no control over what SIDN does with this data. If, for example, you do not want your name and address to be retrievable via the Internet, you should officially request this from SIDN. Click here for the procedure. This version of the Terms and Conditions is effective as of December 22, 2020.

Guarantee Period

BasicCloud PaaS platform offers a 14-day money-back guarantee, beginning from the date of the initial purchase, for any new customers who are not completely satisfied with our services.

Refund Request

To request a refund, customers must contact our support team within the 14-day period, detailing the reasons for their dissatisfaction. Requests received after the 14-day window will not be eligible for the refund.

Exclusions from the Guarantee

The 14-day money-back guarantee is designed to protect customers from dissatisfaction with our platform’s primary services. It does not cover ancillary or third-party services, domain registrations, or any other fees associated with the use of the platform that are non-refundable.

Platform Abuse

Any user found abusing our platform, whether through violation of our Acceptable Use Policy, attempting to exploit our systems, malicious activities, or any other activity deemed harmful to the platform or other users, will be exempted from the 14-day money-back guarantee. In such cases, BasicCloud PaaS reserves the right to refuse or revoke the refund.

Refund Process

Once the refund request is approved, the refund will be processed within 1 week. The refunded amount will be credited back to the original payment method.

Final Decision

BasicCloud PaaS reserves the right to the final decision regarding the approval or denial of refund requests.

Changes to this Agreement

We may, at any time and without notice, modify this agreement. It is the responsibility of the customer to review this agreement regularly. Continued use of our platform after any such changes will constitute your consent to such changes.

contact

For any queries related to this guarantee, please contact our support team at mail[@]basiccloud.nl .

General Terms and Conditions

General Terms

General Terms and Conditions

Prices excluding VAT

Automatic Billing

Revocation of Consent

Illegal Activities

Misuse of the servers

Spam not allowed

Data Traffic

Liability and force majeure

Cancellation

Customer data

Guarantee Period

Refund Request

Exclusions from the Guarantee

Platform Abuse

Refund Process

Final Decision

Changes to this Agreement

contact

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